Frequently Asked Questions

Reservation & Availability

What are the minimum booking deadlines?
To guarantee service excellence and team availability, we apply strict booking deadlines:
- Wedding : Minimum 10 days in advance.
- Engagement : Minimum 6 days in advance.
- Baptism & Sbou3 & Corporate Event : Minimum 5 days.
- Birthday & Other : Minimum 3 days.
These deadlines allow us to prepare your event with the care it deserves.
How can I check date availability?

Our system checks in real time our gastronomy stock and team availability. On the home page, select your event type and desired date. If the date is available, you can immediately access the Orchestration step to build your pack.
Can I change my event date?

As long as your reservation is in "Draft", you can change the date freely. Once validated, any date change requires contacting customer service and depends on remaining availability.
Is the guest count estimate final?

No, we know this number can change. You can adjust the guest count in your personal space up to 7 days before the event. Your budget will be recalculated automatically.

Services & Budget

How does orchestration work?

The Orchestrator is our unique customization tool. It allows you to build your event step by step (Catering, Decoration, Entertainment...). For each service, you can choose a quality level (Standard, Premium, Luxury) and immediately see the impact on your budget.
How is the estimated budget calculated?
The displayed budget is calculated based on price per person for selected services + fixed fees. We provide three estimates:
- Minimum: Strict base cost.
- Comfort: A realistic estimate including a safety margin (+15%).
- Premium: For total peace of mind (+25%).
Can I remove a service after validation?

If a service is marked as "Validated" or "In progress", its removal may incur cancellation fees because resources have already been committed. A warning message will inform you before any removal.
What are the payment terms?

Event payment is made in three stages: (1) 10% deposit — to confirm your date and unlock provider selection (proposed providers have limited visibility); (2) 50% stage — after Maristan validates your configurations and issues the detailed quote (selected providers then access full details to propose product choices); (3) 100% balance — due per your contract schedule, usually 48h before the event. Cash on delivery is not allowed for event services.
Can providers see my file before I choose them?

During the deposit (10%) phase, providers proposed by Maristan have limited visibility: they see the event type and date, but not your configuration details. Once the 50% stage is paid, providers you have selected access full parameters to propose their product choices.
What happens after I submit my configurations?

Your choices (menus, decoration, etc.) are sent to the Maristan team for validation. If everything is compliant, a detailed quote is generated and you are invited to pay the 50% stage. If refused (incompatibility, unbudgeted overrun), a reason is communicated: you can amend your configurations and resubmit.